Dial-a-Dietitian

A program of the Provincial Health Contact Centre

Eating well for your health just got easier!
Speak to a registered dietitian for FREE by calling1915dadwithnumber

Do you have a question about nutrition and eating healthy?

Dial-a-Dietitian is here to answer questions and provide easy to use advice on food and nutrition to assist Manitobans, and their families, to eat well, live well and stay healthy.

Callers will be connected to a registered dietitian, a licensed health-care professional who has the ability to translate food and nutrition science into everyday practical advice that helps guide callers to make the best decisions based on their needs.  By unlocking food’ s potential, Dial-a-Dietitian is shaping the future of eating and healthy living for all Manitobans.

Dial-a-Dietitian services are available in English and French; services in over 100 other languages are also available through over-the-phone interpreters. Any Manitoba resident is welcome to call – the general public, health-care professionals or community leaders. The service is free and confidential; no health-care provider referral required.

Are you looking for nutrition services or a registered dietitian in your area?

Find community nutrition services and private practice dietitian listings in Manitoba here.

Community services may require a referral from a health-care provider and may be dependent on catchment area. Private practice dietitians are also available based on a fee for services. Most secondary insurance providers cover the cost of the consultation, individual insurance providers may be able to provide more information.

FAQ

What is Dial-a-Dietitian?

Dial-a-Dietitian is a convenient, telephone-based service to answer questions and provide caller-focused professional food and nutrition advice.  Dial-a-Dietitian gives Manitobans an easy and no-cost way to converse confidentially with a registered dietitian to get trusted advice that will influence and support  individuals and families to make informed decisions or behaviour changes to live well and stay healthy.

It’s easy to reach a registered dietitian by calling 204-788-8248 or toll free 1-877-830-2892.

Monday to Friday 8 a.m. to 6 p.m.
No statutory holidays.
Voice messaging is available.

In addition to answering Dial-a-Dietitian calls and voicemails, the registered dietitians also provide nutrition assessment and counselling to clients enrolled in the TeleCARE TéléSOINS Manitoba self-management program for heart failure and Type 2 diabetes.

When was this service introduced?

This service was introduced in February of 2010 to enhance access to registered dietitians and support the Manitoba Government’s chronic disease prevention and self-management strategies to improve the health and wellness of individuals and communities.

Who can call?

The service is available to all residents of Manitoba –a new mom coping with a finicky eater, a physical education teacher coaching young athletes, an older adult with diabetes or a nurse looking for calcium sources… all can access the service and get the answers they are looking for.

Who will callers be speaking to?

Callers will be connected with a registered dietitian who is a licensed health-care professional trained to provide advice on nutrition, food and healthy eating. Registered dietitians are members of a provincially-regulated profession and the term “registered dietitian” is protected by law.  Registered dietitians are held accountable to the highest standards of education and ethics; they look beyond fads and gimmicks to deliver reliable, life-changing advice.

What are the hours of service?

Phone service is available Monday to Friday 8 a.m.-6 p.m. Outside of these hours, callers may leave a voice mail message and a registered dietitian will return the call either the same day or the next business day.  Caller confidentiality is respected when returning calls left on voice messaging.

How often can people call?

There are no limits to how many times a person can call. The service, however, is not set up for long-term or ongoing counselling.  Dial-a-Dietitian has an extensive database of dietitian contact information  to assist with locating local community services and programs as needed.

In what languages is this service available?

The service is available in English and French with access to interpretation for over 100 other languages.

Is a doctor’s referral needed to use this service?

There is no need for a referral from a doctor (or other health-care provider) to use the Dial-a-Dietitian service.

The registered dietitians cannot provide individual in-depth counselling; symptom assessment, diagnosis, and/or triage; prescribe; or offer medical advice.

What are common questions from callers?

Registered dietitians answer general questions on food, nutrition, diet, healthy eating, chronic disease prevention and  empower  self-management strategies.

  • How do I lower my cholesterol?
  • How can I lose weight?
  • I just found out I have diabetes. Where can I go to for help?
  • How much should I feed my baby?
  • Is ________ still safe to eat?
  • How much fibre should I be eating?
  • I don’t drink milk. What can I eat to make sure I get enough calcium? Do I need a calcium supplement?
  • How can I get my child to eat vegetables?

How do callers receive the information?

Answers to questions, nutrition advice and tips are provided verbally over the phone during a conversation with the dietitian.  Resources can also be mailed to the caller.

The information provided by Dial-a-Dietitian is intended to be informative and educational and is not a replacement for professional medical evaluation, advice, diagnosis, and/or treatment by a health-care provider.

Is there a charge to use this service?

Service is FREE of charge.

What questions will the dietitian ask callers?

In order to create a confidential secure file and provide advice that is more personalized, the caller’s name, date of birth, gender, phone number, and mailing address will be requested. During the call, the registered dietitian may ask about, for example, current eating habits, other health issues, and readiness for lifestyle change.  Callers will also be asked how they heard about the Dial-a-Dietitian service. The answers provide valuable information about the service users and can help to improve the service. All information is kept confidential. Callers’ requests for anonymity are respected.

Do the dietitians offer group education or presentations?

The services offered by the registered dietitians involve 1:1 conversations over the phone.  They may be available to be present at booths or displays that would promote the Dial-a-Dietitian program but currently do not offer group education, classes, or presentations.  Dial-a-Dietitian pamphlets are available by calling 204-788-8248 or toll free 1-877-830-2892 or download the decal here.  Dial-a-Dietitian provides general food/nutrition and health promotion information through Facebook as Dial-a-Dietitian Manitoba.

There are a number of private practice dietitians who will do these types of activities for a fee.  Private practice dietitians are listed on the College of Dietitians of Manitoba website.

In Winnipeg, the Community Nutrition Educator (CNE) program may also be available to do presentations and events.  To find out more about the CNE program, go to the WRHA nutrition website.