Health care that incorporates Christian values is what sets Misericordia Health Centre apart. New staff is oriented to these values. Their ability to do their job and make their contribution from this perspective is what makes them valuable members of the Misericordia Health Centre team. By emulating the Misericordia Sisters’ five core values, our staff truly lives our Mission:
Compassion – Considering how another is feeling
Being injured, being ill or experiencing a life event such as the death of a loved one can be very frightening. The numerous questions that need to be answered, the overwhelming emotions that can surface and the ways these life changing events can impact those we love can make us feel lonely and helpless.
Misericordia Health Centre (MHC) staff considers it a privilege to be of service during these difficult times. We consider what it might be like for our residents, patients, family and friends. We ask questions so we understand other perspectives and experiences and we do everything we can to find answers.
Mutuality – Everyone has a contribution to make
Each and every person in the Misericordia Family can impact a patient or resident’s experience. From providing healthy meals to keeping rooms clean, from bedside care to establishing a treatment plan, we use our resources to the best of our ability to care for our residents and patients. This includes listening to what they have to say and doing our best to honour their needs, preferences and values.
Non-Violence – Honouring another’s physical, emotional and spiritual space
Misericordia staff is committed to treating everyone with respect and dignity. That means we explain what we’re going to do before we do it. We want our residents and patients to tell us how they are feeling at all times. From talking and listening to touching and treatment, we are committed to treating everyone with respect.
Hospitality – Treat others the way you would want to be treated
We want everyone to feel welcome while they’re with us. It is the details that make a person feel welcome because they demonstrate thoughtfulness. Sometimes the simplest thing – being greeted or having a sense of routine – can empower someone when they feel their most powerless.
Companioning – We are not alone
If our patients and residents understand what they’re experiencing and why, it can help empower them. If we understand how our patients and residents are feeling physically and emotionally, we can adjust their health-care plans to meet their specific needs. By sharing important information, we all learn.
We also follow the Misericordia Sisters’ value of companioning literally. Not sure how to find your way at Misericordia? We will walk with you to your destination.