What is a Critical Incident (CI)?

A Critical Incident is an unintended event that occurs during the delivery of health services that results in serious harm, and that is not a result from underlying condition or a risk inherent in the provision of care and treatment.

 Reporting a Critical Incident

If you believe a Critical Incident has occurred, please report it by calling the Winnipeg Regional Health Authority’s Critical Incident Reporting Line at (204) 788-8222, available 24 hours per day, and 7 days per week. A trained counselor will guide you through a series of questions to gather information about the incident. A caller may choose to report anonymously.

Critical Incident Review Process

The goal of the review is to determine what occurred and why, and what changes can be made to prevent similar incidents from happening in the future. To encourage everyone to speak openly and frankly about what occurred, the Critical Incident review process is confidential. For more information on Critical Incidents, click here.