PRIME is proud to have a diverse health-care staff that help older adults in active living through the provision of holistic health care.

Case Manager

Each PRIME client is assigned a case manager. The PRIME case manager is your main contact person and advocate. They will act on your behalf, respond to any concerns you may have, and facilitate communication between you and other PRIME team members. Your case manager manages your Home Care service plan.

PRIME Medical Team

Upon enrollment in PRIME your primary health care will be transferred to the onsite PRIME medical team. The PRIME medical team includes physicians, nurses and a pharmacist, who are available to assist you. You can access a PRIME health-care provider seven days a week.

The PRIME physician works together with you, your case manager and the health-care team to address your medical needs. The physician can be accessed by appointment and can be arranged by your case manager.

PRIME nurses are available during weekdays, as well as in the evenings and on weekends and statutory holidays. The nurses can provide you with direct care, perform nursing procedures, provide education and counselling, and promote healthy practices.

All PRIME clients must receive their medications through the PRIME program. The PRIME pharmacist keeps an ongoing, up-to-date record of your medications, medical conditions and allergies. As part of the PRIME health team, and as a medication expert, the pharmacist will answer your questions and help you learn more about the medications that you have been prescribed.

Support Team

Recreation Facilitator
A variety of recreational and leisure activities and exercises are planned and provided by a recreation facilitator to suit various levels of abilities. Upon enrolment in PRIME you will meet our recreation facilitator who will get to know you and will be interested in finding out about your preferences in leisure activities.

Health-Care Aide
At PRIME the health-care aides look forward to getting to know you well and to becoming familiar with your individual preferences. If required, we can assist you with personal care needs such as assistance in the washroom, hygiene and grooming. Our health-care aides will provide care to you in a respectful and private manner.

Social Worker
Social workers help individuals, couples, families and groups through the provision of counselling, therapy and referral to other social services. If you are going through a difficult time in your life, a qualified and experienced social worker is on staff to listen to you, help and guide you, and provide you with support and counselling. Your confidentiality will be respected.

A dietitian’s role is to ensure excellence in dietary practices and to promote the best nutritional health possible. If you have nutritional concerns or special requirements, the PRIME dietitian will provide you with nutritional counselling and meal planning to help you meet your specific nutritional requirements.

Physiotherapists work with individuals to assess, treat and provide recommendations based on the individual’s physical condition. A physiotherapist is on staff to evaluate our clients walking, balance, strength, pain management, flexibility, endurance and coordination.

Occupational Therapist
An occupational therapist helps individuals regain, improve or maintain their abilities or skills. They build on the strengths of the individual to help find new ways of doing things. PRIME has an occupational therapist on staff to review any concerns you have with activities such as dressing, bathing or eating, and with any adaptations you may need, such as special seating, equipment and other devices. Some assessments may be done in your home.

Rehabilitation Assistant
A rehabilitation assistant works under the supervision of occupational therapists, speech language therapists and physiotherapists in providing treatment programs to individuals. The PRIME rehabilitation assistant is involved in group fitness programs and individual therapy to help you maintain your physical well-being.

Medical Office Assistant

The PRIME medical office assistants play a central role in supporting all areas of PRIME. They have a wide variety of office duties such as updating records, coordinating appointments and answering phones. The medical office assistants are located at the PRIME reception area and will help make your PRIME experience comfortable.


The PRIME Manager is responsible for overseeing all staff and operations of the PRIME program. The manager is committed to providing a high standard of care and welcomes all ideas, suggestions and concerns.

In addition, PRIME is able to access:

  • Speech language pathology
  • Respiratory therapy
  • Foot care
  • Hair dressing services
Skip to content